Emerging Tech is seeking a Solution Advisor – Patient Accounting to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program. The Solution Advisor will provide Cerner expertise, guidance, and knowledge transfer sessions to National/VISN Councils, local workshops, and VA solution experts. This role ensures VA-assigned solution experts gain a comprehensive understanding of Cerner capabilities and nomenclature, assists with workflow analysis and future state design, and supports testing, training, and post-go-live activities.

Key Responsibilities:

• Provide Cerner Patient Accounting solution knowledge and act as a technical advisor to VA solution experts and internal teams.

• Conduct knowledge transfer sessions and support the onboarding of VA solution experts in their respective areas.

• Collaborate with Solution Management Administrators (SMAs) to review task orders, deliverables, and ensure timely, accurate completion.

• Analyze current-state workflows and assist in the design of future-state workflows and process diagrams.

• Identify potential risks, pain points, and opportunities for optimization within workflows.

• Support management, escalation, and resolution of trouble tickets and change requests.

• Assist in reporting requirements mapping, identification, and development of EHRM testing scripts; support all testing types and events.

• Review and assist with training manuals, job aids, and cutover/go-live planning and post-go-live support.

• Work with Oracle Health and VA teams on build, design, and workflow changes.

• Provide expertise on functional validation, end-user testing, and integrated third-party EHR solutions.

• Perform feasibility analysis on potential future projects and provide recommendations to management.

• Collaborate with multiple stakeholders to evaluate, escalate, and resolve tickets using ServiceNow and other tools.

Minimum Qualifications:

• 5+ years of professional experience in healthcare IT, EHR systems, or clinical solutions.

• Experience designing and developing new software products or major enhancements in a healthcare/clinical environment.

• Acts as a high-level technical expert in systems integration, healthcare semantics, informatics, and multi-platform environments.

• Responsible for project completion and able to perform feasibility analysis for potential projects.

• Bachelor’s degree in Healthcare IT, Computer Science, Electronics Engineering, Engineering, or a related technical field, or an additional 10 years of relevant experience in lieu of a degree.

Preferred Qualifications:

• Experience supporting VA programs.

• Millennium Cerner experience on code levels 2018 or higher.

• Knowledge of Cerner Model recommendations and Patient Accounting solution configuration.

• Experience analyzing and developing current/future state workflows.

• Proven ability to identify root causes, recommend courses of action, and support major incident or response efforts.

• Experience facilitating stakeholder reviews, evaluating scenarios, and collaborating with Solution Experts for optimization and effective change.

• Proficiency leveraging ServiceNow for ticket management, reporting, and solution customization.

• Strong leadership, written and verbal communication, analytical, and organizational skills.