Solution Management Administrator

Must be authorized to work in the US

Job Summary:

• Provide administrative and project management support to Solution Teams by managing, tracking, and providing logistical and programmatic support
• Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites
• Support Informaticists, as requested for Solutions, by providing strategic planning, administrative support, documentation, etc.
• Apply knowledge in the translation of functional requirements to support Solution Experts and Solution Advisors
• Collaborate with Solution Advisor and Solution Expert to support ticket management activities
• Support the Office of Functional Champion Testing Team (OFCt) with testing activities
• Coordinate and monitor Oracle Cerner activities to support scope and schedule management
• Facilitate design reviews and provide guidance and recommendations for solution optimization to include:
  • Support National-to-Local Engagement activities
  • Support the Lessons Learned process
  • Coordinate with all CMIO-CNIO pillars
  • Coordinate with OFC Training and Change Management
  • Coordinate with DCIO/ Interface team on Interface Change Requests (ICRs) etc.

Minimum qualifications:

• 10+ years of professional work experience
• Ability to analyze business requirements and document new service requests and changes, tracking to execution
• Strong leadership, written/oral communications, analysis, data gathering and organization skills
• Experience managing Information Technology related projects including the ability to facilitate scrums using Agile Project Management principles
• Well versed in life cycle and project management methodologies
• Able to identify and mitigate risks
• Able to identify, document, and track changes
• Experience providing support to cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions including strategic planning, administrative support, and documentation
• Experience supporting the identification of root causes, courses of action, and potential solutions to support any major incident or response efforts
• Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Owners to provide recommendations for optimization and effective change
• Experience evaluating scenarios for stakeholder impact along the care continuum
• Experience collaborating to identify and document lessons learned
• Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements

Preferred qualifications:

• Knowledge of electronic health record workflows
• Experience in the VA
• Experience implementing Electronic Health Records, Oracle Health preferred
• Knowledge of Oracle Health PowerTrials, PowerChart, and PowerPlans
• Knowledge of the clinical research process
• Project Management Professional or Certified Agile Scrum Master certification
• Experience leveraging ServiceNow and experience collaborating with multiple stakeholder groups to evaluate and escalate tickets
• Experience with Jazz ticketing application

Benefits:  

• Retirement Plan   
• Group Health Insurance (Health, Dental, and Vision)  
• Paid Time Off  
• Referral Bonus   
• Opportunity for Performance Evaluation/Retention Bonus    

Compensation:    

• Full-Time Direct Hire   
• Compensation: $100,000-$120,000