Medical Support Assistant (MSA)
Philadelphia, PA
Full Time
Mid Level
Key Responsibilities:
- Patient Interaction and Communication:
- Serve as the initial point of contact for veterans, answering inquiries, providing information, and guiding them through the healthcare process.
- Assist veterans in scheduling, rescheduling, and canceling appointments, ensuring all necessary information is accurately captured and communicated.
- Communicate with veterans regarding appointment reminders, follow-up care instructions, and other relevant information.
- Coordinate with clinical staff to resolve patient concerns or issues related to scheduling, eligibility, or access to care.
- Appointment Scheduling and Coordination:
- Schedule patient appointments, diagnostic tests, and consultations, ensuring that all necessary pre-appointment requirements are met.
- Manage and maintain provider schedules, optimizing appointment availability and ensuring that patients are scheduled appropriately.
- Coordinate care across multiple services and departments, ensuring seamless transitions and communication between different areas of care.
- Monitor and manage appointment waitlists, ensuring timely access to care for veterans.
- Medical Records Management:
- Ensure that all patient records are accurately updated and maintained in the electronic health record (EHR) system.
- Process and manage requests for medical records, ensuring that all privacy and security protocols are strictly followed (e.g., HIPAA compliance).
- Assist in the management and transfer of medical records between VA facilities and external healthcare providers.
- Verify and update patient demographic information, insurance details, and other relevant data as needed.
- Administrative Support:
- Perform general clerical duties, including filing, faxing, scanning, and copying documents.
- Prepare and distribute correspondence, reports, and other documents as requested by healthcare providers or administrative staff.
- Assist in the management of office supplies and inventory, ensuring that necessary materials are available when needed.
- Provide support in managing incoming and outgoing mail, including processing and distributing faxes and packages.
- Data Entry and Documentation:
- Enter patient data into the EHR system, ensuring accuracy and completeness of all information.
- Document patient interactions, appointment details, and other relevant information in the EHR system.
- Generate reports and summaries as needed to support healthcare operations and decision-making.
- Team Collaboration and Support:
- Work closely with healthcare providers, nurses, and other administrative staff to ensure that all aspects of patient care are coordinated and efficient.
- Participate in team meetings, providing input on administrative processes and identifying areas for improvement.
- Assist in training and onboarding new MSAs and other administrative staff as needed.
- Compliance and Quality Assurance:
- Adhere to all VA policies, procedures, and regulations, ensuring that all administrative activities are conducted in compliance with federal laws and standards.
- Participate in quality improvement initiatives, identifying opportunities to enhance the efficiency and effectiveness of administrative processes.
- Maintain confidentiality and security of patient information at all times.
- Education: Bachelor's degree or equivalent required. Additional coursework or certification in medical administration or a related field is preferred.
- Experience: Previous experience in a medical or healthcare administrative role, particularly within the VA or a similar healthcare setting, is highly desirable.
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using electronic health record (EHR) systems and other office software (e.g., Microsoft Office Suite).
- Attention to detail and accuracy in data entry and record keeping.
- Ability to work effectively as part of a team and independently.
- Knowledge of medical terminology and VA-specific processes is a plus.
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